Refund and Cancellation Policy for Web Hosting Company
Effective Date: 02-08-2023
Thank you for choosing our web hosting services. This Refund and Cancellation Policy outlines the terms and conditions governing refunds and cancellations of our hosting services. By using our services, you agree to comply with this policy.
1. Cancellation of Services:
a. You may request to cancel your hosting services at any time by following the cancellation procedures provided by us. Cancellation requests must be submitted through our designated channels, such as the client portal or support ticket system.
b. Upon cancellation, your hosting services will be terminated at the end of the current billing cycle. You will have access to your account and data until the end of the billing period.
c. Please note that domain registration fees are non-refundable as they are subject to the policies of the domain registrar.
2. Refund Policy:
a. We offer a full refund for the first [X] days (e.g., 30 days) of your initial hosting purchase (“Money-Back Guarantee Period”).
b. To be eligible for a refund within the Money-Back Guarantee Period, you must request a cancellation of your hosting services as specified in section 1 above.
c. The Money-Back Guarantee does not apply to domain registration fees, setup fees, add-ons, or any other additional services.
d. Refunds will be issued using the same payment method you used to purchase the hosting services.
e. Refunds will not be provided for accounts that violate our Acceptable Use Policy or have engaged in illegal, abusive, or unethical activities.
3. Refund Exclusions:
a. The Money-Back Guarantee does not apply to customers who have previously requested and received a refund for our hosting services.
b. The Money-Back Guarantee does not apply to customers who have received promotional or discounted pricing on their initial purchase.
c. The Money-Back Guarantee does not apply to renewals, additional services, or upgrades made after the initial purchase.
4. Termination for Non-Payment:
a. Failure to make payment for hosting services within [X] days (e.g., 7 days) of the due date may result in suspension or termination of your account.
b. We reserve the right to delete all data associated with a terminated account.
5. Changes to Refund and Cancellation Policy:
We may update this Refund and Cancellation Policy from time to time to reflect changes in our services or for legal or operational reasons. The updated policy will be posted on our website, and the effective date will be revised accordingly.
6. Contact Us:
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at firstname.lastname@example.org.
By using our web hosting services, you agree to be bound by this Refund and Cancellation Policy. If you do not agree with any part of this policy, please refrain from using our services.