How do I request a refund or cancellation for my hosting plan?

To request a refund, log in to your MilkyWab Client Dashboard (https://apps.milkywab.com) and navigate to Services > Request Cancellation, or email our official billing team directly at support@milkywab.com from your registered account email with your Invoice/Service ID.

Are domain name registrations and renewals refundable?

No. Domain name registration, renewal, and transfer fees are strictly non-refundable under any circumstances. Once a domain is purchased, the registration fee is immediately disbursed to international registry operators (ICANN, NIXI, Verisign), giving you full legal ownership for the registration term.

How long does it take to receive the refund in my bank account?

Once your cancellation and refund request is approved, the funds are processed within 24-48 business hours. Depending on your original payment method (UPI, Net Banking, Credit/Debit Card, or PayPal), the amount will reflect in your bank account or card statement within 3 to 7 working days.

Are VPS and Dedicated Servers covered under the 30-day refund guarantee?

VPS servers are eligible for a 7-day trial assessment period or pro-rated refund subject to terms. Dedicated Bare-Metal Servers and custom hardware provisioning are non-refundable due to upfront hardware deployment, data center rack space allocation, and licensing costs.

Will I get a refund if my account was suspended for abuse or policy violation?

No. Accounts suspended or terminated due to violations of MilkyWab's Acceptable Use Policy (AUP) or Terms of Service—including spamming, hosting malware, phishing, copyright infringement, or unauthorized network attacks—are strictly ineligible for any refund.

Cancellation & 30-Day Money-Back Guarantee Policy

Customer Protection & Transparency

Refund Policy

At Milkywab, we value your satisfaction. We offer a full refund within 30 days of purchasing any of our hosting services. If we cannot fulfill your requirements or you are not satisfied with the service, we will process your refund request promptly.

30-Day Window

Refund requests must be submitted within 30 days of the initial service activation.

Written Request

A formal written request via our office or a verified email is necessary for processing.

One-Time Guarantee

The money-back guarantee can be availed only once per customer for specific hosting types.

Important Note

Please note that Domain Name Registration fees are non-refundable under any circumstances as these are immediately registered with global registries. This policy applies to all Shared, Email, Windows, Linux, and Unlimited Hosting plans.

Coverage Matrix

Product-Wise Refund Eligibility Table

To maintain 100% transparency with our users, here is a detailed breakdown of refund coverage across all MilkyWab digital infrastructure services:

Hosting / Service Category	Refund Window	Eligibility Status	Refund Percentage	Key Conditions
NVMe Shared Hosting (Linux / cPanel)	30 Days from purchase	Fully Eligible	100% Full Refund	First-time purchases; no AUP violations.
WordPress & LiteSpeed Hosting	30 Days from purchase	Fully Eligible	100% Full Refund	Covers WP Starter, Performance, & Business plans.
Cloud Web Hosting	30 Days from purchase	Fully Eligible	100% Full Refund	Applicable on all multi-core cloud shared packages.
Reseller Web Hosting	30 Days from purchase	Fully Eligible	100% Full Refund	Applicable on base WHM/cPanel hosting package cost.
Linux KVM VPS Servers	7 Days from purchase	Trial / Pro-rated	Pro-rated Refund	Excludes setup fees, control panel licenses, & extra IPs.
Dedicated Bare-Metal Servers	Non-refundable	Ineligible	0% (No Refund)	Custom hardware assembly & datacenter rack allocation.
Domain Registration / Renewal / Transfer	Non-refundable	Ineligible	0% (No Refund)	Non-reversible ICANN/NIXI registry wholesale fee.
SSL Certificates & Add-on Licenses	Non-refundable once issued	Ineligible	0% (No Refund)	Third-party Certificate Authority generation costs.

Process Guide

How to Claim Your Refund in 4 Simple Steps

We believe in zero-hassle cancellations. Follow this transparent procedure to initiate your service cancellation and claim your refund:

Submit Request

Log in to your MilkyWab Client Area, navigate to Services > My Services, select your active service, and click Request Cancellation.

Email Confirmation

Alternatively, send an email to [email protected] with your Registered Email, Invoice Number, and cancellation reason.

Backup Your Data

Ensure you have downloaded a full backup of your website files, MySQL databases, and mailboxes before the scheduled termination date.

Disbursement

Our billing department approves your claim within 24-48 hours and refunds the amount back to your original payment method or MilkyWab account credit.

Turnaround Timelines

Refund Processing Timelines by Payment Method

Refund processing speed depends on your original gateway and Indian/international banking clearing systems:

UPI / Google Pay / PhonePe / Paytm

24 to 48 Hours — Direct transfer back to the linked Virtual Payment Address (VPA).

Credit & Debit Cards (Visa, MasterCard, RuPay)

5 to 7 Business Days — Handled via payment gateway partner (Stripe, Razorpay, PayU).

Net Banking & IMPS / NEFT Transfer

3 to 5 Working Days — Returned directly to originating Indian bank account.

PayPal & International Payments

2 to 4 Business Days — Credited back to your PayPal balance or primary funding source.

Policy Terms

Fair Usage Guidelines & Refund Exceptions

Acceptable Use Policy (AUP) Compliance: Any account that has been suspended or terminated due to illicit activities—such as sending unsolicited bulk email (SPAM), hosting phishing pages, copyright infringement, cryptocurrency mining, botnet activities, or port scanning—forfeits all rights to any refund.
Promotional & Free Domain Bundles: If you received a "Free Domain Name" as part of an annual hosting promotion and subsequently cancel the hosting within the 30-day money-back period, the standard non-discounted registry cost of the domain name will be deducted from your total refund amount to ensure you maintain permanent ownership of the domain.
Subsequent Purchases: The 30-day money-back guarantee applies exclusively to first-time orders and cannot be invoked multiple times through account re-registrations.
Renewals & Upgrades: Service renewals, mid-term tier upgrades, and addon bandwidth allocations are strictly non-refundable once invoiced and provisioned.

Got Questions?

Frequently Asked Questions (Refund & Cancellation)

MilkyWab offers a risk-free 30-Day Money-Back Guarantee on all new Shared NVMe Hosting, WordPress Hosting, Reseller Hosting, and Cloud Web Hosting plans. If you are not completely satisfied with our performance or service within the first 30 days of initial purchase, you can request a 100% full refund with zero cancellation fees.

Need Assistance with Your Account or Billing?

Our dedicated customer success and billing specialists are available 24/7 to resolve technical issues, assist with plan migrations, or process your refund requests immediately.

Chat on WhatsApp (+91 9493900200) Email Billing Desk Client Dashboard

Cancellation & Refund Policy